Returns & Exchanges

At Special Guests Coffee, we want you to love every brew; if you are not satisfied with your purchase, non-perishable items can be returned within 30 days of delivery.

1

Initiate Your Request

Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) and shipping instructions.

2

Prepare the Package

Securely pack the unused items in their original packaging, ensuring that any coffee equipment or accessories include all original manuals and components.

3

Ship the Item

Affix the provided shipping label to your package and drop it off at any authorized carrier location to be sent back to our roasting facility.

4

Receive Your Refund

Once our team inspects the returned goods, we will process a refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing